At Adusuns Medicare, we strive to ensure your satisfaction with every purchase. However, we understand that there may be instances where you may need to return a product or seek a refund. Our Return & Refund Policy outlines the guidelines and procedures for such scenarios to ensure a seamless and transparent process for our valued customers.
Eligibility for Refunds
Refunds are available in the following cases:
(a) Cancellation Before Shipment: You may cancel your order before it is shipped for a full refund.
(b) Refusal or Unavailability of Delivery: Refunds are applicable if:
The customer refuses to collect the delivery.
The customer is unavailable during the scheduled delivery attempts made by our logistics partner.
The delivery address provided is incorrect or unreachable.
For scenario (b), refunds will be processed upon receipt of the product from our logistics provider.
Refund Process
All refunds will be processed based on the original mode of payment used for the purchase.
Credit/Debit Card Payments: Refunds for orders paid via credit/debit card will be credited back to the respective card within 8-9 days from the date of receiving the returned products.
Net Banking Payments: Orders placed using net banking accounts will be refunded to the same bank account within 8-9 days from the date of receiving the returned products.
Resolution of Delivery Queries
We value your satisfaction and aim to address any concerns promptly. If you have any queries or issues regarding the delivery of your product, kindly inform us within 7 days of receipt for resolution.
How to Initiate a Return or Refund
To initiate a return or request a refund, please contact our customer service team at info@adusunsmedicare.com. Our dedicated team will guide you through the process and ensure a hassle-free experience.
Contact Us
If you have any further queries or require assistance regarding our Return & Refund Policy, please feel free to reach out to us at info@adusunsmedicare.com. Our customer service team is available to assist you and address any concerns you may have.
At Adusuns Medicare, your satisfaction is our priority, and we are committed to providing you with a seamless shopping experience. Thank you for choosing us for your product needs.
